Is the name personalization included?
Yes, it is included on the price
What fabric is this made from?
The parts of the items with design printed on them are made of Microfiber, (soft polyester) the reverse of the comforter is cotton. We print the design on microfiber since the cotton doesn’t resist the temperature from the printing process
If i don’t want all of the ítems on your packages, is there a way to make my own bundle?
Yes, you can build your bundle and get 20% off at checkout
Do you ship to Europe?
We do ship to Europe, we would need to know where to estimate shipping cost.
Is there any way to get the order sooner?
We currently don't have an expedited processing option, because there is no way for us to make our processes differently.
The sets can be made for mini crib?
Yes, we can make the whole set in mini crib size or any other personalized size.
Can some of the colors of the designs be altered?
In most of the designs yes, we can change colors, some of the designs have pictures on it and can't be altered, but be sure that we would do all to find solution and to adapt the design to the color that you want.
The price is different if I want a 100% custom design?
No, the personalized design does not have any additional cost.
What would it cost for a different color on back of quilt?
We have White, Black, Gray, Pink, Lilac, Blue, Navy blue for the reverse of the Quilt, won't have any extra cost change it.
How the process of the custom design works?
Once our designers receive your order, they reach out to you to confirm the order and ask more details about the design; theme, name of your baby, colors, etc. We then prepare a sketch for you which includes the details and quantity of the items in your order, this usually takes us no more than 3 working days to be finished, we then send it to you so you can review it and approve it if you like it, or make changes if needed until you love it. Only once you approve it we start with the production process which takes 1-3 weeks.
How long does it normally take to ship?
Production process takes around 1-3 weeks. Parcel delivery time in U.S., Canada and Mexico in all cases is 1-5 business days. For other countries 3-10 business days.
Can I return my item or cancel my order?
All our products are handmade and customized that is the reason why we cannot offer cancellations or returns of orders.
We do stand behind the quality of our products, so if something is not right we will do all we need to do to correct it through repairs or replacement, depending the case.
Who pay for import fees/taxes in case customs apply them on my package?
Some packages may be selected to pay an import fee (not very often). This is determined by the customs authority from the recipients Nation. The customer is fully responsible to fully pay the charge in case of being required by the couriers.
We cannot cancel any order or issue a complete or parcial refund if a package is selected to pay any tax or import fee.